Support Centre

ScreenVexa Support

Help with installation, recording, audio, screenshots and downloads.

Before contacting support: update Chrome, reload the extension, retry the capture on a normal webpage, and note the exact error message shown.

Quick help

Recording does not start

Confirm that Chrome’s source-selection window opened, choose a tab, window or screen, and then press Share.

No microphone sound

Enable the microphone option in ScreenVexa and allow microphone access when Chrome asks.

No browser-tab audio

Select a Chrome tab in the sharing window and enable Chrome’s “Share tab audio” option.

Screenshot unavailable

Open a normal website. Chrome internal pages, the Chrome Web Store and some protected pages cannot be captured by extensions.

Report a problem

When reporting a problem, please include:

ScreenVexa version number
Chrome version and operating system
The feature used: screen, tab, window, audio or screenshot
The exact error message
Steps that reproduce the problem
Whether microphone or shared audio was enabled

Email support: support@convertbuddy.net

Product guide: ScreenVexa Help

Privacy questions: Privacy Policy

Do not send private recordings, passwords, payment details or confidential screenshots unless specifically requested and safe to share.

Response scope

ConvertBuddy can help with ScreenVexa installation, extension functions and reproducible errors. Availability of system audio may vary by operating system, selected capture source and Chrome capabilities.