ConvertBuddy Support

Get help with Handwriting Animation Video Maker

Support information for version 1.0.0.

Before contacting support

• Confirm Chrome is current and check the extension version on chrome://extensions/.
• If a project is complex, test the same action in a short one-scene project to see whether the issue is project-specific.
• For export issues, test WebM Full HD before attempting a longer 4K export.
• For a missing background or audio asset, reselect the local file and save the project again.
• If Chrome shows an extension error, open the Errors panel and include the exact message in your report.

Send a useful report

Please include the extension version, Chrome version, operating system, canvas ratio, export format, quality setting and exact steps that reproduce the problem. A screenshot of the editor or Chrome error panel is usually helpful.